DO YOU OFFER CUSTOM ORDERS?
YES! We do offer custom orders. These are a great option for keepsake gifts, one of a kind bridal jewellery, and/or bridesmaid gifts, etc! There is a design fee that varies depending on the intricacy of the design being requested. Custom orders can take up to three weeks to make before they are ready to ship. If you would like to know more about the process or interested in placing a custom order, please fill out our contact form.
DO YOU OFFER WHOLESALE?
Yes, we do offer wholesale! Prices do vary depending on style, intricacy, and overall availability. Current lead time for wholesale orders are 2-4 weeks. If you are interested in Oh So Clay for wholesale availability in your store, please email Nicole at info@ohsoclay.co.za
ARE POLYMER CLAY EARRINGS HEAVY?
Polymer clay is an extremely lightweight material, making even the largest statement earrings feel almost weightless in your ears!
DO YOU OFFER FREE PICKUP OR DELIVERY?
We offer pickup or delivery. We use The Courier Guy for all our nationwide deliveries.
Pickups will be available at our address in Panorama, Cape Town. You will receive a ready for pick up email or WhatsApp once your order is ready for pickup.
WHEN WILL MY ORDER BE SHIPPED?
Please allow 3-5 business days from time of purchase for your order to be shipped out. A tracking number will be sent to you via email once your order has been shipped out.
Once your order has been picked up by the courier, Oh So Clay cannot be held responsible for lost or stolen items. If there are any issues with shipping, please contact The Courier Guy directly with your tracking number. Please see our shipping policy for full details.
WHAT IS YOUR RETURN POLICY?
For quality control, and sanitation reasons, all sales are final. If something is wrong with the order you received, please email us at info@ohsoclay.co.za within 7 days of receiving your order.
PRE-ORDER DETAILS:
Some designs that take a lot of detail will be listed as a pre-order item. This is so we can ensure we can provide anyone who wants a pair to get one. This means that they will be made to order. Pre-order items can take approximately 1-2 weeks to prepare. While we strive to work with a deadline of 1 week – it could take up to 2 weeks if the demand is high.
If you order other items along with a pre-order item, we will wait to ship everything together once your pre-order is complete.
A NOTE FROM THE ARTIST:
Due to the nature of handmade art, please keep in mind that no two pieces are identical – and may have slight variations from what is pictured. Handmade polymer clay earrings are susceptible to very minor imperfections, but does not affect the overall value of the pieces. If you have any questions or concerns, please contact Nicole at info@ohsoclay.co.za