Please allow 3–5 business days for us to process and ship your order. During holidays or product launches, this timeframe may be slightly longer.
A tracking number will be sent to you via email once your order has been shipped out.
Once your order has been picked up by the courier, Oh So Clay cannot be held responsible for lost or stolen items. If there are any issues with shipping, please contact The Courier Guy directly with your tracking number.
Please double-check your shipping address at checkout! We can’t be responsible for orders that are undeliverable due to address errors. If your order hasn’t shipped yet and you need to correct the address, email us as soon as possible — we’ll do our best to help. Unfortunately, once the order has shipped, we’re unable to make changes.
We pack every order with care, but if your package arrives damaged, please contact us with your order number and clear photos of the item(s). We’ll assess the situation and determine if a replacement can be issued.